Cody Regional Health Planetree Philosophy
Since 2004, Cody Regional Health has subscribed to the Planetree philosophy
of patient-centered care.
Planetree is an international nonprofit organization that works with health care facilities to help personalize, humanize and
demystify the health care experience.
Our commitment to the Planetree philosophy of patient-centered care is
reflected in our organization's mission: To provide extraordinary
healthcare to those we serve by people who care. The
voice of the patient guides Cody Regional Health .
Cody Regional Health is committed to continuously working to improve medical
care from the patient's perspective. Ten Planetree components are
utilized as guides to promote and create a healing environment for our
patients. We believe in making each of these elements an important focus
of treatment. In this way, Cody Regional Health strives to personalize,
humanize, and demystify patients' and families' health care experiences.
- Human interactions – people caring for people
- Architectural and interior design conducive to health and healing promoting
patient privacy and control
- The importance of the nutritional and nurturing aspects of food
- Empowering patients through information and education
- The importance of Family, Friends and Social Support
- Spirituality: The importance of inner resources
- The importance of human touch – reduces anxiety and communicate caring
- Healing Arts: Nutrition for the soul
- Complementary therapies – healing touch, aromatherapy, and pet therapy
- Healthy communities –supporting health and wellness in the communities
that we serve
For more information, contact our Foundation Director at
Planetree Health Resource Center
Cody Regional Health and the Park County Library System formed a unique
partnership in 2008 to create a Planetree Health Resource Center inside
the Cody Library. The Health Resource Center is a separate section of
the library that houses current, reliable sources of information about
health and wellness, including books, pamphlets, journals, DVDs, models
and trusted internet sources. By taking advantage of this special section,
library users will be able to better understand medical conditions and
treatment options and learn more about nutrition, stress, and raising
healthy children, among a variety of other health and wellness topics.
The Planetree Health Resource Center is located in the Cody Library and
opens during regular library hours:
Monday through Thursday, 9 a.m. to 8 p.m.
Friday, 9 a.m. to 5:30 p.m.
Saturday, 9 a.m. to 5 p.m.
Sunday, 1 to 4 p.m.
Browse topics or search the Planetree Health Resource Center catalog.
Discover other Park County health resources.
The Planetree Office provides support and leadership for programs that
enhance the Planetree philosophy at Cody Regional Health. For example,
the following programs have been enhanced or created with the support
of the Planetree Office:
- Pet therapy program
- The artwork in the hallways
- Presurgical education
- Care partners program
- Internet access for patients and family members
Survey of Patient Experiences
The Centers for Medicare & Medicaid Services (CMS), along with the
Agency for Healthcare Research and Quality (AHRQ), developed the HCAHPS
(Hospital Consumer Assessment of Healthcare Providers and Systems) Survey,
also known as Hospital CAHPS®, to provide a standardized survey instrument
and data collection methodology for measuring patients' perspectives
on hospital care. The HCAHPS survey is administered to a random sample
of patients continuously throughout the year. CMS cleans, adjusts and
analyzes the data, then publicly reports the results.
What Patients Are Included
The HCAHPS survey is administered to a random sample of adult patients
across medical conditions between 48 hours and six weeks after discharge;
the survey is not restricted to Medicare beneficiaries.
Where the information comes from
- All short-term, acute care, non-specialty hospitals are invited to participate
in the HCAHPS Survey. Over 4,000 hospitals participate in HCAHPS.
- The goal is for each hospital to get at least 300 completed patient surveys
per year. In general, the more patients that respond to the survey, the
more the results shown on this website will reflect the experiences of
all the patients who used that hospital.
- HCAHPS survey data must be collected by organizations that are trained
by the federal government in HCAHPS data collection procedures. Data submitted
to the HCAHPS data warehouse is cleaned, adjusted and analyzed by CMS,
which calculates hospitals’ HCAHPS scores and publicly reports them
on the Hospital Compare website.
Cody Regional Health Patient Experience Reports
As a patient of Cody Regional Health, you may receive a call from our survey
company, HealthStream Research. HealthStream Research is trained by the
federal government in Patient Experience (HCAHPS) survey data collection
procedures. You may receive a phone call from HealthStream Research. This
call will only take a few minutes and your feedback will be used by Cody
Regional Health to continually provide excellent patient care. Patients
are randomly selected. If you are chosen, your completion of the survey
will help us improve hospital services and improve healthcare in the Park
Current Cody Regional Health, Wyoming and national hospitals' average
survey results can be found by clicking on the link below: