Billing Resolutions Coming to Cody Regional Health
Cody, Wyo.(July 24, 2018) –
Cody Regional Health (CRH) is proactively working on a new patient billing
system for their patients due to the unforeseen issues with their third
party vendor in Denver, Colorado used for patient statement processing.
All patients currently experiencing billing difficulties with Cody Regional
Health are encouraged to contact their
local business office to assist them with these concerns at 307.578.2549.
“Our customer service representatives are available now for any billing
questions. Anyone can give them a call at 307.578.2549, go to CodyRegionalHealth.org
and select the contact form, or walk-in to speak with someone in person
from 8:00 AM to 5:30 PM, Monday through Friday. The billing department
is located inside the main entrance,” stated CRH Patient Financial
Director, Jackie Kyhl.
Cody Regional Health will soon offer a patient payment platform that supports
bringing self-pay billing statements to be managed at the hospital level
versus outsourced in Denver. The new service will allow patients to set
up payment plans online themselves and includes a customer evaluation
element to support ongoing patient feedback about billing. Watch for the
new service offering in a few months as infrastructure to support this
significant change is finalized.
“We have heard and continue to hear our patients concerns surrounding
our billing processes. We have been proactively working on a solution
and are confident these efforts will meet the needs of our patients and
the community,” states Cody Regional Health CFO, Randy Nightengale.
The billing items Cody Regional Health is currently addressing include:
- Easier to read billing statements
- Availability of local customer service representatives
- Additional Payment Options
- Self-service Options Regarding Payments and Payment Plans
Educational courses around interpreting insurance and billing statements
will be offered by Cody Regional Health’s team August 6, 7 and 8
from 6:00 to 7:00 PM at Cody Regional Health. These courses will assist
patients in understanding the insurance billing process as well as how
to navigate insurance plan coverages and responsibilities. For more information
about these billing education courses, please visit CodyRegionalHealth.org
and click on “Classes and Events.”
For assistance with this story, please contact Ashley Trudo at Cody Regional
Health at firstname.lastname@example.org or (307) 578-2512.
About Cody Regional Health
Cody Regional Health (CRH) is a national leading critical care 25-bed acute-care
state-of-the-art facility. CRH employs and partners with over 60 physicians
and offers over 20 different services, with an adjacent Long-Term Care
Center licensed for 94 beds, a 16-bed chemical dependency center, 8-bed
hospice house, regional cancer center, satellite physicians clinics and
urgent care center. CRH abides by the Planetree philosophy as a model
of health care. The Planetree model strives to enhance patient comfort
by personalizing, humanizing and demystifying the health care experience. www.codyregionalhealth.org.