West Park Hospital Experiencing Billing Issues With New Electronic Health Record System

Cody, Wyo.(Aug. 4, 2017) –As West Park Hospital continues to improve upon our electronic health record system for our patients and staff, we ask for continued patience as we are experiencing a billing system error through our vendor Meditech.

Currently, certain physician office charges are being billed in error on the patient statement. They are being sent to the insurance plan, but are falling to the patient statement prior to a response being received from the insurance plan.

Larry Ekdahl, West Park Hospital Patient Financial Director states, “As Meditech works through this issue on their end, we have decided to place all physician office statements on hold until this issue is fixed. Unfortunately, this is not a West Park Hospital system issue we can resolve on our end. We are in constant communication with Meditech to resolve this issue as soon as possible.”

We thank those effected by this system error for their patience and apologize for any inconvenience this may cause.

For assistance with this story, please contact Ashley Trudo at West Park Hospital at atrudo@wphcody.org or 307.578.2522.
FOR IMMEDIATE RELEASE
8/4/2017 12:00:00 AM MOUNTAIN
Updated: 8/4/2017 2:40:10 PM MOUNTAIN